Making It Easier

It is really important that you read this page carefully. If you do not qualify for the Department of Work and Pensions payment then please call our partner, The Individual Funeral Company, on 01865 714130 to see how they can help you.


To get a Funeral Payment you must be responsible for the funeral and:

• claim in time
• get certain benefits or tax credits
• meet the rules on your relationship with the deceased

The rules are different if the person died outside the UK.

Rules On Your Relationship With The Deceased

You must be one of the following:

  • • the partner of the deceased when they died
    • a close relative or close friend of the deceased
    • the parent of a baby stillborn after 24 weeks of pregnancy
    • the parent of the deceased child, if they were under 16 (or under 20 and not in full-time education). If the parent is ‘absent’, you must be responsible for the child and the absent parent must get a qualifying benefit.

  • Benefits And Tax Credits

    You (or your partner) must get one of:
    • Income Support
    • income-based Jobseeker’s Allowance
    • income-related Employment and Support Allowance
    • Pension Credit
    • Housing Benefit
    • the disability or severe disability element of Working Tax Credit
    • one of the extra elements of Child Tax Credit
    • Universal Credit

    How much you get also depends on any other money available, eg from an insurance policy or the deceased’s estate.

    If there’s a close relative of the deceased who isn’t getting one of the qualifying benefits you may not be able to claim Funeral Payment.

    Department Of Work And Pensions Websites Funeral payments Bereavement Payments Widow’s pension

    If you do not meet the criteria as specified by the Department of Work and Pensions, your claim will be rejected.

    Coulbert Family Funerals Criteria

    You must also meet Coulbert Family Funerals criteria too:

    • person must have passed away in hospital
    • you must have already started the claims process
    • the total amount must be paid into our company bank account
    • we must have the “green form” as soon as you have registered the death

    Call 01865 238 308 or email